Customer responsibilities

It is essential to prepare the site correctly and complete the checklist accurately. If a Waters engineer arrives on site to begin your installation and cannot proceed because of inadequate site preparation or lack of necessary supplies, you may be charged for all travel costs incurred. Contact Waters if you have questions about preparing your site. You can use the email address listed in Related topics for site preparation questions and completed forms. If necessary, Waters will arrange a site survey.

• Provide appropriate storage for Waters equipment before it is installed.
• Prepare your laboratory to meet the requirements specified in the site preparation guide.
• Verify that each requirement is met by completing the customer confirmation form and the verification check at the end of each section. After completing all check boxes, return the site preparation guide to Waters.
• Prior to scheduling the system installation, contact Waters and confirm the designated operator's name that you assigned to be present during the installation and to complete the basic system operation training.
• Ensure that the packaging is stored appropriately for future use or recycled in line with local recycling guidelines. Both the cardboard carton and the low-density polyethylene (LDPE) foam inserts are widely recycled.

Related topics:

• customer_communication@waters.com
• Site preparation checklist
• Storage