Customer responsibilities

It is essential to prepare the site correctly and complete the checklist accurately. If a Waters engineer arrives on site to begin your installation and cannot proceed because of inadequate site preparation or lack of necessary supplies, you may be charged for all travel costs incurred. Contact Waters if you have questions about preparing your site. If necessary, Waters will arrange a site survey.

• Provide appropriate storage for Waters equipment before it is installed.
• Prepare your laboratory to meet the requirements specified in the site preparation guide.
• Verify that each requirement is met by completing the customer confirmation form and the verification check at the end of each section. After completing all check boxes, return the site preparation guide to Waters.

Related topics:

• customer_communication@waters.com
• Site preparation checklist
• Storage